Information, Privacy and Open Notes in MySHR

As part of a national movement to provide patients with information and access about their health, USC Student Health will begin implementation of “Open Notes” in the health records in its patient portal, MySHR.

Beginning April 5, 2021, all patients with records in MySHR will be able to access notes that are entered by health care providers. This is an alignment with the implementation of the Office of the National Coordinator for Health Information Technology (ONC) Cures Act Final Rule.

How it Works

When logging in to, in the “Medical Records” section, you will be able to access notes (for visits after April 5) entered by clinicians regarding your health care visit.

  • We encourage patients to make appointments with providers to go over any notes for visits of a private or sensitive nature, including counseling and mental health visits, so the notes can be discussed in the whole context of your care.
  • The goal is to provide you, the health care consumer, the information you need to have agency and ownership of your health care decisions, with the aid and assistance of your providers.

Safeguarding Your Privacy

If you have shared access to your MySHR account with family members or other individuals, we encourage you to change your password to ensure your health information is kept private to you.

  • Keep your login name and password private.
  • Always exit the website by selecting “sign out” or “log out” when you are done.

Correcting or Amending Your Records

If you find what may be inaccuracy or error in a clinical note that should be corrected, please contact the Health Information Management (HIM) department of USC Student Health, email; (213) 740-0206; the request for addendum form may be used to expedite the process.

Information is power, and the move to Open Notes is one further step to empower students to better understand their health and choose the supports they need to improve or maintain their good health.